Shipping policy
Last Updated: October 11, 2026
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered for purchases made through www.eloravelle.com.
For information about returns and refunds, please review our Refund Policy.
1. Order Processing
Orders are processed within 1–3 business days.
Business Days: Monday–Friday, excluding U.S. public holidays.
Order Cut-Off Time: 6:00 PM Eastern Time (ET).
Orders placed after the daily cut-off time, on weekends, or on U.S. public holidays begin processing on the next business day.
Processing times may be extended during promotional events or periods of increased order volume. If a significant delay affects your order, we will notify you by email.
2. Shipping and Delivery
Standard Shipping is available for orders delivered within the United States.
Processing Time: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days after an order is placed.
Delivery estimates are calculated in business days and exclude Saturdays, Sundays, and U.S. public holidays.
Carrier operations, severe weather, public holidays, address issues, and other transportation disruptions may affect the actual delivery date. Delivery estimates are not guaranteed.
3. Shipping Costs
Eloravelle provides Free Standard Shipping on all orders delivered within the United States.
Customers are not charged a standard shipping fee for U.S. orders.
We do not charge additional handling or packaging fees beyond the amounts disclosed at checkout.
4. Shipping Methods and Tracking
Orders are shipped through shipping carriers or logistics services selected according to the destination and shipping requirements of each order.
Once an order has been shipped, a shipping confirmation email containing the available tracking number and tracking information will be sent to the email address provided during checkout.
Please allow 1–3 business days after shipment for tracking information to appear or update in the carrier's system.
The tracking information provided in the shipping confirmation email can be used to monitor the delivery status of your order.
5. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate before placing an order.
Incorrect or incomplete shipping information provided during checkout may result in delivery delays, failed delivery, or the shipment being returned.
If an address correction is required after an order has been placed, please contact hello@eloravelle.com as soon as possible.
We will attempt to update the shipping address before the order is shipped. Address changes cannot be guaranteed after fulfillment has begun, and changes generally cannot be made once the order has been shipped.
6. Lost, Delayed, Damaged, or Incorrect Shipments
If a shipment is significantly delayed, arrives damaged, contains missing or incorrect items, or is marked as delivered but has not been received, please contact hello@eloravelle.com promptly so we can review the issue.
Please include:
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Your order number
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Tracking information
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A description of the issue
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Clear photographs of the package and affected items, when relevant
We will review the shipment information and work with the shipping carrier when a carrier investigation is required.
If a shipment is confirmed to be lost, or an item arrives damaged, defective, incomplete, or incorrect, Eloravelle will work with the customer to provide an appropriate resolution, which may include a replacement or refund to the original payment method.
If a return is required for a confirmed damaged, defective, or incorrect item, Eloravelle will provide return instructions and cover the return shipping cost.
For damaged, defective, or incorrect items, please also review our Refund Policy, which explains the applicable reporting and return procedures.
Eligible customer preference returns are subject to the separate 30-day return period described in our Refund Policy.
7. Refused or Undeliverable Shipments
If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to collect the package, or an unsuccessful delivery caused by the customer's inability to receive the shipment, we will contact the customer using the email address associated with the order.
If reshipment is requested after a package is returned because of incorrect customer-provided shipping information or a customer-caused failed delivery, the customer may be responsible for the additional shipping cost. Any applicable additional charge will be communicated before reshipment.
Additional shipping costs will not be charged to the customer when the failed delivery or returned shipment results from an error by Eloravelle or the shipping carrier.
8. Contact Information
Store Name
Eloravelle
Website
Business Address
90 Oneida Dr
Greenwich, CT 06830
United States
Phone
+1 203-554-4162
Support Hours
Monday–Saturday: 9:00 AM–6:00 PM Eastern Time (ET)
Sunday and U.S. Public Holidays: Closed
We aim to respond to customer inquiries within 1–2 business days, excluding Sundays and U.S. public holidays.
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