Refund policy
Last Updated: October 11, 2026
This Refund Policy explains the return period, eligibility requirements, return procedures, refunds, replacements, and return shipping responsibilities for purchases made through www.eloravelle.com.
For additional information, please review our Shipping Policy and Payment Terms.
1. Return Window
Returns may be requested within 30 days after the delivery date.
This 30-day return period applies to eligible returns, including customer preference returns such as ordering the wrong item, selecting the wrong size or color, changing your mind, or no longer wanting the item.
Return requests must be submitted within the 30-day return period.
2. Return Eligibility
To qualify for a return, an item must:
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Be unused and unworn
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Be in the same condition as received
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Be returned with the original packaging and tags, where applicable
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Be accompanied by proof of purchase or order information
Non-Returnable Items
The following items are generally not eligible for return, except where otherwise required by applicable law:
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Items clearly identified as Final Sale or non-returnable on the product page before purchase
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Custom-made or personalized products, where applicable
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Items that have been worn, washed, used, altered, or damaged after delivery
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Items returned without required original packaging or tags, where these are necessary to establish the item's return eligibility
3. How to Start a Return
To request a return, please contact hello@eloravelle.com with:
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Your order number
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The item you wish to return
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The reason for the return request
Our customer support team typically reviews return requests within 1–2 business days.
If the return meets the eligibility requirements, we will provide return authorization instructions, including the designated return address.
Please do not return an item before receiving return authorization instructions.
The designated return address will be provided by our customer support team. Please send the return only to the address specified in those instructions.
4. Customer Preference Returns
Customer preference returns include returns resulting from personal choice, such as:
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Ordering the wrong item
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Selecting the wrong size or color
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Changing your mind
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No longer wanting the item
For customer preference returns, the customer is responsible for the cost of shipping the item back to the designated return address.
Any original shipping charges, if applicable, are handled in accordance with the shipping information presented at checkout and our published Shipping Policy.
No restocking fees are charged for eligible returns.
We recommend using a trackable shipping service for customer preference returns. The customer is responsible for the return package until it is delivered to the designated return address.
5. Defective, Damaged, or Incorrect Items
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, please contact hello@eloravelle.com within 7 business days after delivery so we can review the issue and determine an appropriate resolution.
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the item and the issue
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Photographs of the packaging when relevant to the issue
Once the issue has been reviewed and confirmed, Eloravelle will provide a replacement or refund to the original payment method, as appropriate.
If a return is required for a confirmed damaged, defective, or incorrect item, Eloravelle will provide return instructions and cover the return shipping cost.
The 7-business-day reporting period helps us investigate and resolve delivery-related issues promptly. It does not limit any consumer rights that cannot legally be excluded under applicable law.
6. Refunds
Returned items are inspected after they are delivered to the designated return address.
If the returned item meets the requirements of this Refund Policy, Eloravelle will issue the refund to the original payment method within 3–7 business days after the returned item has been inspected and approved.
After Eloravelle issues the refund, the time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider.
Returned items that do not meet the applicable eligibility requirements in Section 2 may be ineligible for a refund, subject to applicable law.
If information required to process your return or refund is missing, our customer support team will contact you using the contact information associated with the order.
7. Late or Missing Refunds
If Eloravelle has confirmed that a refund was issued but the refunded amount has not appeared in your account, please:
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Check the original payment account used for the order.
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Contact your bank, card issuer, or payment provider to confirm the processing status.
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Contact Eloravelle if the refund is still not visible after your financial institution has completed its processing period.
For further assistance, please contact hello@eloravelle.com and include your order number.
8. Exchanges and Replacements
Direct exchanges are not available.
For customer preference returns, eligible items can be returned in accordance with this Refund Policy. Once the return has been received and processed, customers may place a new order for their preferred item.
If an item is confirmed to be damaged, defective, or incorrect upon delivery, Eloravelle will provide a replacement or refund to the original payment method, as appropriate.
If a replacement is unavailable, a refund will be issued to the original payment method.
9. Contact Information
Store Name
Eloravelle
Website
Business Address
90 Oneida Dr
Greenwich, CT 06830
United States
Phone
+1 203-554-4162
Support Hours
Monday–Saturday: 9:00 AM–6:00 PM Eastern Time (ET)
Sunday and U.S. Public Holidays: Closed
We aim to respond to customer inquiries within 1–2 business days, excluding Sundays and U.S. public holidays.
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