Privacy policy
Last Updated: October 11, 2026
This Privacy Policy describes how Eloravelle ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit, use, or make a purchase from www.eloravelle.com (the "Site"), or otherwise interact with our services.
By using the Site and our services, you acknowledge that you have read this Privacy Policy.
1. Personal Information We Collect
We collect personal information necessary to operate our online store, process orders, provide customer support, improve our services, and maintain the security of the Site.
The types of personal information we collect include:
Contact Information
Name, billing address, shipping address, email address, and phone number.
Order Information
Products purchased, order history, delivery information, shipping details, billing details, transaction records, and return or refund requests.
Payment Information
Payments are processed through Shopify and the payment providers available during checkout. Complete credit card and debit card information is handled by the applicable payment provider and is not stored directly on the Eloravelle website or servers.
Account Information
When you create a customer account, we may collect account credentials, saved addresses, shopping preferences, and related account information.
Device and Usage Information
IP address, browser type, device type, operating system, time zone, referring pages, pages viewed, website interactions, and information collected through cookies or similar technologies.
Customer Support Information
Information provided through customer support requests, including messages, product inquiries, order questions, return requests, refund requests, and related communications.
2. How We Use Personal Information
Personal information is used for the following purposes:
Order Processing
To process payments, confirm orders, arrange shipment, provide delivery updates, and manage returns or refunds.
Customer Support
To respond to inquiries, provide assistance, and resolve product, order, shipping, return, refund, and payment-related issues.
Service Communications
To send order confirmations, shipping notifications, refund notifications, account notices, policy updates, and other service-related communications.
Marketing Communications
To send promotional emails, product updates, and marketing communications where permitted by applicable law and, where required, with the customer's consent.
Marketing communications can be discontinued at any time by selecting the unsubscribe link included in promotional emails or by contacting us.
Website Improvement
To analyze website performance, understand how customers interact with the Site, improve product pages, and enhance the online shopping experience.
Security and Fraud Prevention
To detect, prevent, and investigate fraud, unauthorized transactions, abuse, security incidents, and other harmful activities.
Legal Compliance
To comply with applicable legal, regulatory, accounting, tax, recordkeeping, dispute resolution, and government requirements.
3. How We Share Personal Information
We do not sell personal information in exchange for monetary compensation.
We may share personal information with service providers and other parties where necessary to operate our online store, fulfill orders, provide services, or comply with applicable legal requirements, including:
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Shopify and e-commerce platform service providers
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Payment processors
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Shipping and fulfillment providers
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Customer support providers
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Fraud prevention and security providers
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Analytics, advertising, and measurement providers
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Professional legal and accounting advisors
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Government and regulatory authorities when disclosure is required by law
The information shared depends on the service being provided and the purpose for which the information is needed.
4. Cookies and Advertising Technologies
We use cookies, pixels, tags, and similar technologies to operate the Site, remember customer preferences, improve website performance, understand website interactions, and support analytics and advertising activities.
These technologies may be used for:
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Website functionality
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Shopping cart and checkout operation
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Security and fraud prevention
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Analytics and performance measurement
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Advertising measurement
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Remarketing activities
Analytics, advertising, and measurement services available through Shopify and other services connected to the Site may collect information about website activity to measure advertising performance, understand customer interactions, and support store operations.
Cookie preferences may be managed through available website privacy controls and browser settings. Where a cookie consent or preference tool is provided, customers can use it to manage the applicable choices.
Disabling cookies required for website functionality can affect shopping cart, checkout, account, and other website features.
Where required by applicable privacy law, recognized Global Privacy Control (GPC) signals are honored for supported browsers.
5. Your Privacy Rights
Privacy rights depend on the laws that apply to your place of residence.
Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable U.S. state privacy laws, eligible consumers may have rights concerning their personal information, including the right to:
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Request access to personal information
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Request correction of inaccurate personal information
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Request deletion of personal information
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Obtain a copy of certain personal information
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Opt out of certain sales, sharing, or targeted advertising activities
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Withdraw consent where processing is based on consent
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Appeal certain privacy request decisions where required by applicable law
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Exercise privacy rights without unlawful discrimination
The availability and scope of these rights depend on applicable law and the circumstances of the request.
Privacy-related requests can be submitted by contacting:
We may request information necessary to verify the identity of the person submitting a privacy request. Authorized agents may be required to provide additional information where applicable law requires it.
We will respond to verified requests within the timeframes required by applicable law.
6. Do Not Sell or Share My Personal Information
Eloravelle does not sell personal information in exchange for monetary compensation.
Certain advertising, analytics, and measurement activities may be considered "sharing," "sale," or targeted advertising under applicable U.S. state privacy laws, even when no money is exchanged directly for the information.
Eligible consumers may submit a request to opt out of applicable activities by contacting hello@eloravelle.com with the subject line:
Privacy Opt-Out Request
Recognized browser-based opt-out preference signals, including Global Privacy Control (GPC), are honored where required by applicable privacy law.
Privacy requests are processed in accordance with the laws applicable to the request.
7. Marketing Communications
Customers who subscribe to marketing communications may receive promotional emails, product updates, new arrival information, and special offers from Eloravelle.
Marketing communications can be discontinued at any time by selecting the unsubscribe link included in a promotional email or by contacting:
Unsubscribing from marketing communications does not prevent us from sending service-related communications necessary to complete a transaction or provide requested services. These communications may include order confirmations, shipping notifications, payment information, return or refund updates, and important account or policy notices.
8. Data Retention
Personal information is retained for the period reasonably necessary to process and fulfill orders, provide customer support, maintain business and transaction records, prevent fraud, resolve disputes, and comply with applicable accounting, tax, and legal requirements.
The retention period depends on the type of information, the purpose for which it was collected, and any applicable legal obligations.
When personal information is no longer required for these purposes, it is deleted, anonymized, or retained only as permitted or required by law.
9. Data Security
Eloravelle uses administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
The Site uses HTTPS encryption to protect information transmitted between a customer's browser and the website.
Payments are processed through Shopify and the payment providers available at checkout. Complete payment card details are not stored directly on the Eloravelle website or servers.
No method of electronic transmission or storage can guarantee absolute security. Customers should contact us if they believe their personal information or account has been compromised.
10. Children's Privacy
The Site and Eloravelle services are not directed to children under 13 years of age. We do not knowingly collect personal information online from children under 13 without the required parental consent.
Where applicable privacy laws establish additional protections for minors, including requirements concerning children under 16, we follow the requirements that apply to our processing activities.
If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to delete the information or obtain any legally required consent.
11. International Data Transfers
Eloravelle primarily serves customers in the United States.
Personal information may be processed, stored, or transferred in the United States and other countries where Shopify and our service providers operate.
Privacy protections and legal requirements may differ between jurisdictions. Where applicable law requires safeguards for international transfers of personal information, we take steps designed to meet those requirements.
12. Third-Party Links
The Site may contain links to websites or services operated by third parties.
Third-party websites and services operate independently and maintain their own privacy practices and policies.
Eloravelle does not control the privacy practices of independently operated third-party websites. We encourage customers to review the privacy policies of third-party websites before providing personal information to them.
13. Changes to This Privacy Policy
Eloravelle may update this Privacy Policy to reflect changes to our business operations, services, privacy practices, or applicable legal requirements.
Updates will be published on this page with a revised Last Updated date.
Customers should review this page periodically to stay informed about our privacy practices.
14. Contact Information
Store Name
Eloravelle
Website
Business Address
90 Oneida Dr
Greenwich, CT 06830
United States
Phone
+1 203-554-4162
Support Hours
Monday–Saturday: 9:00 AM–6:00 PM Eastern Time (ET)
Sunday and U.S. Public Holidays: Closed
Privacy-related questions and requests may be submitted by email. We will respond within the timeframe required by applicable law.
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